Flashcards Cis Ch.1 Flashcards

ergonomics

The science of designing machines and work settings that minimize injury and illness is called

Dashboards (also called digital dashboards)

are a special form of IS that support all managers of the organization. They provide rapid access to timely information and direct access to structured information in the form of reports

attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain. They have become valuable in many application areas, primarily but not exclusively areas involving decision making.

Business intelligence (BI) systems

provide computer-based support for complex, nonroutine decisions, primarily for middle managers and knowledge workers. (They also support lower-level managers, but to a lesser extent.) These systems are typically used with a data warehouse, and they enable users to perform their own data analysis

Offi ce automation systems (OASs)

typically support the clerical staff, lower and middle managers, and knowledge workers. These employees use OASs to develop documents (word ACCT C013G.indd 19 05/09/13 8:23 AM 20 CHAPTER 1 Introduction to Information Systems processing and desktop publishing software), schedule resources (electronic calendars), and communicate (e-mail, voice mail, videoconferencing, and groupware).

executives

make decisions that deal with situations that can signifi cantly change the manner in which business is done

Middle managers

make tactical decisions, which deal with activities such as short-term planning, organizing, and control

Lower-level managers

handle the day-to-day operations of the organization, making routine decisions such as assigning tasks to employees and placing purchase orders

Knowledge workers

are professional employees such as fi nancial and marketing analysts, engineers, lawyers, and accountants

Clerical workers

who support managers at all levels of the organization, include bookkeepers, secretaries, electronic fi le clerks, and insurance claim processors

Clerical workers and Knowledge workers

Types of workers within a company.

Electronic commerce (e-commerce) systems

are another type of interorganizational information system. These systems enable organizations to conduct transactions, called business-tobusiness (B2B) electronic commerce, and customers to conduct transactions with businesses, called business-to-consumer (B2C) electronic commerce. They are typically internet based.

is the flow of materials, information, money, and services from suppliers of raw materials through factories and warehouses to the end customers.

IOSs support many interorganizational operations, of which supply chain management. What is a supply Chain?

Interorganizational information systems (IOSs).

nformation systems that connect two or more organizations are referred to as

Atransaction is anything that changes a firm’s chart of accounts

In Accounting, how do you define a transaction?

A transaction is anything that changes the firm’s database. The chart of accounts is only part of the firm’s database

In IS, how do you define a transaction?

Managers in human resources use IT to manage the recruiting process, analyze and screen job applicants, and hire new employees. They also employ IT to help employees manage their careers, to administer performance tests to employees, and to monitor employee productivity. Finally, they rely on IT to manage compensation and benefi ts packages.

How do HRM Managers use IT?

Transaction processing system (TPS)

supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data.

Enterprise resource planning (ERP) systems

are designed to correct a lack of communication among the functional area ISs.

Enterprise resource planning systems and transaction processing systems

Two information systems support the entire organization:

Computer-assisted design (CAD) and computer-assisted manufacturing (CAM).

Marketing managers also use IT to manage their relationships with their customers. In manufacturing, managers use IT to process customer orders, develop production schedules, control inventory levels, and monitor product quality. They also use IT to design and manufacture products. These processes are called

Price analysis

setting product prices to obtain the highest total revenues

Promotion analysis

identifying the best advertising channels

Site analysis

determining the best location for production and distribution facilities

Product analysis

developing new goods and services

Product analysis, Site analysis, Promotion analysis and Price anaysis

In sales and marketing, managers use information technology to perform the following functions

Functional area information systems (FAISs)

are supporting pillars for the information systems, namely accounting IS, finance IS, production/operations management (POM) IS, marketing IS, and human resources IS.

Departmental information system, (also known as a functional area information system) example, Human resources information system (HRIS)

The collection of application programs in a single department is usually referred to as a

Flashcards Cis Ch.1 Flashcards ionicons-v5-c

Flashcards Cis Ch.1 Flashcards